Terms & Conditions:

Terms of Use

Please read these terms of use carefully before using this website. If you do not agree to this Terms of Use you may not use this Website. By using this Website, you signify your explicit assent to this Terms of Use as well as the Website’s Privacy Policy (which is hereby incorporated by reference herein).

These Terms of Use sets out the legally binding terms of services available on the Website as well as at the terms of use of this Website. These Terms of Use along with the Privacy Policy extends to both users, who visit the Website but do not transact business on the Website (“Users / Guests”) as well as users who are registered with by the Website to transact business on the Website (“Members”).

The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing these Terms of Use so that you will be apprised of changes, if any. Nothing in these Terms of Use should be construed to confer any rights to third party beneficiaries. As per government regulations, all CaratLane designs above 2 gms are BIS hallmarked.

Our Promise

This Website provides access to trading, pricing, news and other information services related to diamonds, precious gems and jewellery. Certain Services available on this Website are for the use of Members only. Please note that some of the terms under these Terms of Use, differ for purchases for personal consumption and for investment purposes.

This Website offers services for Members who wish to purchase diamonds / jewellery for personal consumption, inclusive of, customized and readymade Jewellery. The Website also offers services to sell diamonds for investment. The Website displays diamonds and gemstones that are specifically recommended for the purpose of investment. The Website will also feature the recommendations of a trained diamond consultant, circulate a list of investment grade diamonds and recommend good buys. Recommendations of the consultant are not guaranteed under any circumstances and the Company shall not be held liable for any loss and / or damage suffered by Members who rely on such recommendation.

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. The Company shall not be liable for any legal action on this account.

Definitions

“Jewellery” means the jewellery that is predesigned or jewellery set with diamonds and / or gemstones that are available for sale on our website. Please note that all Jewellery is sold on “as is” basis. “Mounts” are defined as designs that hold a diamond(s) / gemstone(s) in place, which may or may not have diamonds/ gemstones. Members can select Mounts and diamonds separately to create customized Jewellery. “Loose Diamonds” are individual diamonds that can be bought without being set on Mounts.

CaratLane PoP! 9=10

Enrolment

1. The customer can participate in the PoP scheme with a minimum monthly instalment of ₹1,000/- (Rupees One Thousand only) or above, i.e. in multiples of ₹1,000/- (Rupees One Thousand only). It is made clear that no fractional amounts can be paid by a customer in a scheme.
2. The date on which the first monthly instalment is paid by the customer shall be considered as the enrolment date.
3. Only individuals above the age of 18 can enrol in the CaratLane PoP Scheme. The Company reserves the right to obtain proof for the same from a customer.
4. Under the CaratLane PoP Scheme, the individual is required to make payment for nine fixed monthly instalments.
5. After the payment of the 9th monthly instalment, the Company will offer a discount equal to the amount of the first monthly instalment (“discount/benefit”).
6. For monthly instalments amounting to ₹20,000/- or above, PAN Card of the customer shall be collected as mandatory KYC Proof.
7. The PoP Scheme can be redeemed online on the website of the Company www.caratlane.com or at any CaratLane store or during a try-at-home appointment.
8. In case auto debit facility has been availed by the customer, the limit for such auto debit facility shall be as below: Auto Debit on Credit/Debit Card would be available up to a limit of ₹5,000/- per instalment. Auto Debit on UPI ID would be available up to a limit of ₹15,000/- per instalment. Auto debit will be automatically disabled by the company if it fails after three attempts for any reason.
9. Once the first instalment is paid, the instalment amount cannot be altered.
10. Customers can have only one active 1 PoP! account at a time.
11. Entities such as companies, partnership firms, proprietorship concerns or trusts, Hindu Undivided Family (HUF) or NRIs, international users and minors (under the age of 18 years) are not eligible to enroll under the CaratLane PoP Scheme.

    Redemption

12. The customer’s redemption window opens after the Cool Off Period (from the 271st day after the Cool Off Period, the customer would be able to redeem the PoP scheme).
13. The PoP Scheme Value can be utilised to purchase any Diamond/Gemstone/Platinum/Preset Solitaires/Shaya (Silver) Jewellery (“Approved Jewellery”). The Scheme cannot be utilised on purchase of 22KT jewellery, Gold coins, Mounts, Loose Diamonds, Gift cards and Plain gold jewellery (unstudded), or cannot be utilised to pay for ear-piercing or repair services.
14. A grace period of 10 days will be provided after the due date to make the monthly payment. In case there is a delay in paying the monthly amount within the grace period, the discount provided by CaratLane shall be reduced proportionally to the number of days by which the payment was delayed.
15. The PoP Scheme value needs to be redeemed completely in one purchase. Partial redemption is not permitted. The customer is allowed to purchase multiple products, but such products have to be billed together.
16. Merging of two PoP accounts is not permitted.
17. CaratLane PoP! cannot be combined with The Golden Harvest Scheme from Tanishq.
18. Doctor, Armed Forces, and Payday Promotion Discounts cannot be utilised along with the PoP redemption scheme.
19. xCLusive points earned from referrals, profile completion, website reviews, etc., cannot be redeemed with the PoP balance. However, if the customer chooses to claim the PoP without CaratLane’s discount, the given restriction shall not apply.
20. Customers can club coupons or xCLusive points earned from the previous purchase along with the PoP balance at the time of redemption.

    Cancellation

21. The customer may cancel the scheme during the tenure of the scheme; however, the amount of monthly installment deposited by the customer can be redeemed only against the purchase of jewellery. In the event of partial completion of the scheme, no benefit/discount will be provided by CaratLane. Customer shall not be refunded money by way of Cheque/Cash/ online transfer.

    Disclaimer

22. CaratLane reserves the right to alter, amend, add, or delete part or whole of the terms of the program without prior notice to the customer, if the same is not detrimental to the interests of the customer.
23. The liability of the company or its franchisee(s) under the PoP scheme is limited to the extent of instalments paid by the customer(s) and the accrued discount amount, as per the PoP and the Terms & Conditions contained herein.
24. The Terms & Conditions listed herein do not in any way indicate any assurance or warranty whatsoever by the

    Company.

25. The company is the operator of this program and reserves the right to suspend, modify or end the program at any time. In any such event, the customer may purchase any item from CaratLane through its website/store or try-at-home option equal to the value of the instalments accumulated by the customer during the program along with the purchase-linked discount amount accumulated, as on that day. This clause shall also have effect if the program is left infructuous due to a change in any applicable law, rule, regulation, or norm.
26. All jewellery purchased under this program will be subject to labour/making charges/wastage, goods and service tax, surcharges, gold/stone/ charges and any other charges as may be applicable, subject to applicable discounts as stated herein.
27. The customer shall not have recourse to any damages, costs, or interest.
28. Any conditions that are not explicitly covered above would be at the discretion of the Company at the time of transaction/redemption. The decision of the Company in this regard would be deemed irrevocable and final. Disputes, if any, shall be resolved in the courts of Chennai jurisdiction only.
29. The customer must maintain correct and updated contact details and payment details with CaratLane once enroled. The Company will not be liable for any loss to the customer as a result of incorrect or out-of-date information provided to the Company.

Terms & Conditions

Terms & Conditions – Last updated Jun 16, 2025

Ishi Diamond LLP can be reached by email, phone or by visiting at registered address. Please go to Contact Us page for the contact number, email address & Registered Office Address.

The protection and security of your personal information is one of our company’s top priority.

This online Privacy Policy discloses Ishi Diamond’s www.ishidiamonds.com information practices for this Website and subscriber / membership based services (“Services”) including the type of information being collected, method of such information collection, use of such information and sharing of such information with third parties.

By accessing and/or using this Website you agree to accept the Terms & Conditions & Privacy Policy as well as the Website’s Terms of Use. By accessing or using this Website you expressly consent to our use and disclosure of your personal information in any manner described in Privacy Policy. This Terms & Conditions and Privacy Policy extends to both, users who visit the Website but do not transact business on the Website (“Users”) as well as users who are registered and are authorized by the Website to transact business on the Website (“Members”).

“Personal Information” refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number, fax number, email address, financial profiles, identification number and credit card information.

Please note that “all orders processed through our website, Instagram account, WhatsApp, or any other platform bearing an invoice from Ishi Diamond fall under the jurisdiction of Jaipur (City of Rajasthan, India) exclusively for any legal matters. No disputes or legal issues will be entertained outside of this jurisdiction”.

Limits offered by our Partners are of there own and we just provide our customers a service to choose payment options that best suits you. Any Disputed between Our Customers and Payment Providers or Payment Gateway or Financiers, We Bear No Liability or Loss in Any Case.

You agree and undertake to provide true and complete information about yourself by registering on this Website and you are solely responsible for protecting your password and all acts by way of use of your password. If you have submitted Personal Information through this Website and wish us to cease using it for the purposes submitted, please contact us by following Contact Us.

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