Return Policy

Go ahead and shop with complete peace of mind!

See detailed Terms & Conditions

Diamond and Gemstone Studded/ Gold/ Platinum

15 DAY MONEY-BACK

Applicable only on Online orders! For stores & TAH orders: We've upgraded to a 15-Day Full Value Exchange! You can exchange your purchase for full value. No balance retained!

LIFETIME EXCHANGE

Exchange or upgrade your jewellery anytime.

LIFETIME BUYBACK

Sell your diamond jewellery back to us.

100% of Invoice value*

*UPTO ₹1,00,000 for Diamond and Gemstone Studded/ Gold/ Platinum
Applicable ONLY on online orders in India

*UPTO $1,500
For orders delivered in USA and Canada

Not applicable on Orders delivered to Australia, United Kingdom, Singapore, Dubai and other countries.

Gold/ Platinum

100% value of metal weight at the prevailing metal rate*

Gold/ Platinum

100% of the prevailing diamond value*

Gemstone

90% of the prevailing diamond value*

Not Applicable on International Orders

* In case of any discount given during the original purchase on the metal and stone value, an equivalent amount will be deducted from the Exchange amount (Maximum value of Rs. 10 lakhs). The xCLusive Points used while placing an order will be deducted from the Lifetime Exchange value.

Diamond Jewellery

Additional 10% will be deducted from the LTE value*

Plain Gold /Platinum/ Gemstone Jewellery

Additional 3% will be deducted from the LTE value *

*Maximum value of Rs. 10 lakhs

Not Applicable on International Orders

15 DAY MONEY-BACK

Applicable only on Online orders! For stores & TAH orders: We've upgraded to a 15-Day Full Value Exchange! You can exchange your purchase for full value. No balance retained!

LIFETIME EXCHANGE

Exchange or upgrade your jewellery anytime.

LIFETIME BUYBACK

Sell your diamond jewellery back to us.

100% of Invoice value*

*UPTO ₹1,00,000 for Diamond and Gemstone Studded/ Gold/ Platinum
Applicable ONLY on online orders in India

*UPTO $1,500
For orders delivered in USA and Canada

Not applicable on Orders delivered to Australia, United Kingdom, Singapore, Dubai and other countries.

Gold/ Platinum

100% value of metal weight at the prevailing metal rate*

Gold/ Platinum

100% of the prevailing diamond value*

Gemstone

90% of the prevailing diamond value*

Not Applicable on International Orders

* In case of any discount given during the original purchase on the metal and stone value, an equivalent amount will be deducted from the Exchange amount (Maximum value of Rs. 10 lakhs). The xCLusive Points used while placing an order will be deducted from the Lifetime Exchange value.

Diamond Jewellery

Additional 10% will be deducted from the LTE value*

Plain Gold /Platinum/ Gemstone Jewellery

Additional 3% will be deducted from the LTE value *

*Maximum value of Rs. 10 lakhs

Not Applicable on International Orders

15 DAY MONEY-BACK

Applicable only on Online orders! For stores & TAH orders: We've upgraded to a 15-Day Full Value Exchange! You can exchange your purchase for full value. No balance retained!

LIFETIME EXCHANGE

Exchange or upgrade your jewellery anytime.

LIFETIME BUYBACK

Sell your diamond jewellery back to us.

100% of Invoice value*

*UPTO ₹1,00,000 for Diamond and Gemstone Studded/ Gold/ Platinum
Applicable ONLY on online orders in India

*UPTO $1,500
For orders delivered in USA and Canada

Not applicable on Orders delivered to Australia, United Kingdom, Singapore, Dubai and other countries.

Gold/ Platinum

100% value of metal weight at the prevailing metal rate*

Gold/ Platinum

100% of the prevailing diamond value*

Gemstone

90% of the prevailing diamond value*

Not Applicable on International Orders

* In case of any discount given during the original purchase on the metal and stone value, an equivalent amount will be deducted from the Exchange amount (Maximum value of Rs. 10 lakhs). The xCLusive Points used while placing an order will be deducted from the Lifetime Exchange value.

Diamond Jewellery

Additional 10% will be deducted from the LTE value*

Plain Gold /Platinum/ Gemstone Jewellery

Additional 3% will be deducted from the LTE value *

*Maximum value of Rs. 10 lakhs

Not Applicable on International Orders

15 DAY MONEY-BACK

Applicable only on Online orders! For stores & TAH orders: We've upgraded to a 15-Day Full Value Exchange! You can exchange your purchase for full value. No balance retained!

LIFETIME EXCHANGE

Exchange or upgrade your jewellery anytime.

LIFETIME BUYBACK

Sell your diamond jewellery back to us.

100% of Invoice value*

*UPTO ₹1,00,000 for Diamond and Gemstone Studded/ Gold/ Platinum
Applicable ONLY on online orders in India

*UPTO $1,500
For orders delivered in USA and Canada

Not applicable on Orders delivered to Australia, United Kingdom, Singapore, Dubai and other countries.

Gold/ Platinum

100% value of metal weight at the prevailing metal rate*

Gold/ Platinum

100% of the prevailing diamond value*

Gemstone

90% of the prevailing diamond value*

Not Applicable on International Orders

* In case of any discount given during the original purchase on the metal and stone value, an equivalent amount will be deducted from the Exchange amount (Maximum value of Rs. 10 lakhs). The xCLusive Points used while placing an order will be deducted from the Lifetime Exchange value.

Diamond Jewellery

Additional 10% will be deducted from the LTE value*

Plain Gold /Platinum/ Gemstone Jewellery

Additional 3% will be deducted from the LTE value *

*Maximum value of Rs. 10 lakhs

Not Applicable on International Orders

15 DAY MONEY-BACK

LIFETIME EXCHANGE

LIFETIME BUYBACK

- N/A -

100% value of gold weight at the prevailing gold rate

- N/A -

15 DAY MONEY-BACK

LIFETIME EXCHANGE

LIFETIME BUYBACK

Complimentry

Complimentry

Complimentry

For any queries, feel free to contact us:

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  • Customised Jewellery (including personalised/ engraved products) is not eligible for a 15 Day Money-Back or a 15 Day Exchange. Lifetime Exchange and Buyback are applicable.
  • Once your returned item is received, our Quality Assurance Department will review it.
  • In case the customer cannot produce the original certificate, the company will send the solitaire/ jewellery to the lab for recertification, the shipping and certification cost of which shall be borne by the customer.
  • In case, any coupon, discount or promo codes were used during the original purchase, the BuyBack / Exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
  • If the discount was on making charges, the discount will not be deducted while arriving at the Lifetime Exchange (LTE) value.
  • If the discount was on the gold value or diamond value then the entire discount will be deducted while arriving at the LTE value.
  • If the discount was on MRP, then the discount will be deducted on the actual making charges of the design while arriving at the final LTE value.
  • In case the exchange value is higher than the value of the old product, the customer will have to pay the difference.
  • Kindly note that you may utilize your gold exchange and/or lifetime exchange value within 180 days of the transaction date. If not, the amount will be refunded post deduction of 10% transaction charges as per CaratLane policy.
  • The prevailing market value will be determined by the company.
  • This feature is not available for international orders (orders that will be shipped abroad from India).
  • CaratLane reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.
  • Lifetime Exchange and Buyback values are calculated excluding the making charges and taxes.
  • Any new product purchased against LTE value or Old Gold Exchange Credit will be eligible for 100% exchange (15 days), LTE and Buyback but not eligible for 15 day money-back.
  • Additional 10% will be deducted from the LTE value if the customer does not have the Invoice.
  • You can exchange your design within 15 days for the full value only once. If you wish to exchange the design the second time, it will be considered as a Lifetime Exchange.
  • Orders that are placed in India using an international card will be eligible for a 15 Day Exchange only.
  • If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer.
  • If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.
  • In the case of a refund, the payment will be processed via online bank transfer within 10 days after dispatching the resized product.
  • If for some reasons, your product needs to be repaired, the company shall repair / replace the product for charges which would be determined by the company on a case-by-case basis.
  • This feature is not available for international orders (orders that will be shipped abroad from India).
  • Platinum products are not eligible for repairs.
  • Some products may not be repairable, and our repair facility will assess them to offer solutions on a case-by-case basis.
  • In case of quality issues that can’t be repaired, we’ll replace it!*
    *Damages resulting from misuse, loss of parts (diamond, screw, etc.), neglect, or unauthorised repair attempts are not covered under the warranty policy. Valid only on orders below ₹2 lakh.
We offer free repairs or exchanges for eligible issues within 6 months from the date of purchase.
What’s covered in the 6-month free repair or exchange?
  • Products having manufacturing defects
  • Broken chains, hooks, tarnishing, and more (as assessed by our team)
  • Free home pick-up and drop-off
  • For cases when Repairs are not possible, we may offer a one-time exchange, matching the original invoice value, based on the condition
What’s Not Included:
  • Damage due to regular wear and tear or rough use
  • Coins, Articles, Shaya Home items
Repairs After 6 Months
We understand that issues can arise even after 6 months – We’ve still got you covered!
Paid Repair Services:
  • Repairs are available at a nominal repair fee
  • You can drop by at any of the Shaya stores near you, and we can get the product inspected for Repair possibility, cost, and the time it would take
  • If you want the product to be picked up and dropped off at your home address, we charge a small fee of Rs. 199
Repair costs will be confirmed after our expert team inspects your item. Turnaround time is typically 3–4 weeks
For any concerns related to return, exchange or repair, you can
  • Visit any Shaya store or
  • Contact our customer support team through the CaratLane app
Thank you for choosing Shaya. We’re here to keep your sparkle alive. heyshaya.com

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Ishi Diamonds Trading Pvt Ltd

3, Moti Nagar Vistar, Jhotwara Industrial Area Road, Jhotwara, Jaipur 302012 Rajasthan

24X7 Enquiry Support ( ALL Days )

General: support@ishidiamonds.com

Corporate : B2B@Caratlane.Com

HR : Careers@Caratlane.Com

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